Return & Refund Procedure

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales / irrespective of your geographical location.

This policy does not affect your statutory rights[1] (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).


(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)  We receive the returned product within 30 days following the date of purchase of the product;

(b) The returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)][, with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;

(c) You comply with the returns procedure set out below; and

(d) None of the exclusions set out below apply.


(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must contact us by e-mail at

Products returned under this policy must be sent by post to:

Unit 14A Brunswick Park Ind Estate

Brunswick Way

New Southgate

London N11 1JL

[You will be responsible for paying postage costs associated with returns under this policy.]


(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

(b) DVDs, CDs and other audio or video or audio-visual recordings;

(c) Computer software (whether on CD-ROM, DVD-ROM or otherwise);

(d) Newspapers, periodicals, magazines or similar products;

(e) Toiletries and cosmetics;

(f) Any product made to your specification;

(g) Any product made to order or specially ordered in;

(h) Any product personalised or adapted for you;

(i) Gift vouchers.


(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within [30] days following the day we received your returned product.


(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product;

(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.


(7) About us

Our full name is 

Our [registered office is Unit 14A, Brunswick Park Ind Estate, Brunswick Way, London N11 1JL and our principal trading address is same as our registered office. 

Our company registration number is 1292813. 

Our email address is 

Our VAT number is 231913681.

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